Explore a Career with Zoomin Groomin NW Dayton OH

Zoomin Groomin is one of the fastest-growing mobile pet grooming companies in the Dayton area, and we're looking for an organized, customer-focused Scheduler & Administrative Assistant to join our team.

This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, loves staying organized, and takes pride in delivering an exceptional customer experience.

After completing a 3-day in-person training period, this position will be primarily remote. Candidates must live within reasonable driving distance of Dayton, Ohio, as occasional in-person meetings and training sessions may be required.

Schedule

• Approximately 10:00 AM to 4:00 PM

• 4 days per week

• Primarily weekday hours

• Occasional weekend availability may be needed

About Zoomin Groomin

At Zoomin Groomin, we provide a premium mobile grooming experience that comes directly to our clients' homes. Our team is passionate about pets, committed to excellent service, and focused on building lasting relationships with pet parents.

We're proud of our positive, supportive culture and are looking for someone who wants to grow alongside a company that's expanding rapidly throughout the region.

Responsibilities

• Answer incoming phone calls and text messages from customers and prospective clients

• Schedule, reschedule, and manage appointments using MoeGo software

• Provide grooming estimates and quotes based on pet breed, size, coat condition, and service needs

• Educate customers on available grooming services and recommend appropriate add-on services

• Follow up with customers after appointments to ensure satisfaction and gather feedback

• Maintain accurate client records and appointment information

• Coordinate scheduling changes and communication with grooming staff

• Assist with customer retention and rebooking efforts

• Support online reviews, social media engagement, and other administrative projects as needed

• Help create a smooth, professional experience for every customer interaction

Qualifications

Required:

• Previous customer service experience

• Previous scheduling, dispatching, receptionist, or administrative experience

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Comfortable learning new software and technology platforms

• Reliable internet connection and dedicated workspace

• Ability to work independently and stay productive without direct supervision

Preferred:

• Knowledge of dog breeds and grooming terminology

• Experience in the pet industry

• Experience using MoeGo or similar scheduling software

Technology Requirements

Applicants must have a reliable computer, high-speed internet connection, and a professional workspace suitable for handling customer calls and messages. Zoomin Groomin will provide all necessary software, systems access, and training.

Who Will Thrive in This Role?

We're looking for someone who is:

• A self-starter who takes initiative

• Highly organized and detail-oriented

• Friendly, professional, and confident speaking with customers

• A fast learner who enjoys mastering new systems and processes

• Comfortable juggling multiple priorities throughout the day

• Dependable and accountable

• Passionate about delivering exceptional customer service

Growth Opportunities

As Zoomin Groomin continues to grow, there may be opportunities for increased hours, expanded responsibilities, and advancement within the company. We're looking for someone who wants to become an important part of our long-term success.

If you're looking for more than just another remote job and want to join a growing company with a strong culture, we'd love to hear from you.